By requesting services, submitting documents, submitting payment, or otherwise using services provided by Porchlight Group Apostille, you acknowledge that you have reviewed and agree to these Terms and Conditions.

These Terms and Conditions may be updated periodically. Updated terms will become effective when posted on our website and will apply to services purchased or requested after the effective date of the update, except where otherwise permitted by applicable law.

Appointments, Deposits, and Cancellations: All deposits are non-refundable unless otherwise stated in writing. If you need to cancel or reschedule an appointment, changes made within 24 hours of the scheduled appointment may result in a cancellation or administrative fee. Missed or no-show appointments may result in forfeiture of the deposit. Porchlight Group Apostille reserves the right to charge reasonable administrative or rescheduling fees for late changes.

Refund Policy: Document retrieval, background check, notarization performed as part of a document-processing service, and translation services are final and non-refundable once the applicable service has been completed or work has begun. For apostille, authentication, or legalization services, cancellation and refund requests must be made before documents are submitted to the applicable government agency, embassy, consulate, or other processing authority.

If an order is canceled after payment but before submission, a 10% administrative fee may apply.

Government filing fees, embassy or consular fees, courier costs, shipping charges, document retrieval fees, used shipping labels, translation work already performed, and other third-party expenses that have already been incurred are non-refundable.

Processing Times and Government Delays: Processing and delivery timeframes provided by Porchlight Group Apostille are estimates unless a specific timeframe is expressly guaranteed in writing. Government agencies, embassies, consulates, courts, records offices, shipping carriers, and other third parties operate independently from Porchlight Group Apostille. Processing times may be affected by government closures, staffing, holidays, weather, shipping delays, changes in government procedures, document deficiencies, or other circumstances outside of our control. Porchlight Group Apostille is not responsible for delays caused by government agencies, shipping carriers, embassies, consulates, courts, records offices, or other third parties.

Document Liability and Loss: Porchlight Group Apostille exercises reasonable care when handling client documents. We are not responsible for loss, delay, theft, damage, or misdelivery caused by government agencies, embassies, consulates, courts, records offices, shipping carriers, courier companies, or other third parties once documents have been transferred to those entities. Clients are strongly encouraged to retain copies or electronic scans of original documents whenever possible before submitting them for processing.

Apostille, Authentication, and Legalization Acceptance: Porchlight Group Apostille reviews and processes documents according to the applicable U.S. state or federal apostille, authentication, or legalization requirements for the service requested. Requirements imposed by a foreign government, embassy, consulate, requesting organization, immigration authority, educational institution, employer, court, or other receiving entity may differ and may change without notice. Clients are responsible for confirming the specific document requirements and acceptance standards of the ultimate requesting or receiving authority before submitting documents for processing.

Porchlight Group Apostille does not guarantee that a document that has been properly apostilled, authenticated, or legalized in the United States will be accepted by a foreign government or receiving organization. Our responsibility is to properly complete the U.S. apostille, authentication, legalization, translation, retrieval, or other document-processing services purchased by the client.

Translation Services: Porchlight Group Apostille provides certified, sworn, and other document translation services depending on the requirements of the requested service. Our translators are professional language service providers and do not provide legal advice or act as representatives of foreign governments, courts, embassies, or consulates. Clients are responsible for providing complete and legible source documents. Portions of documents that are illegible, obscured, incomplete, or otherwise unreadable may not be capable of accurate translation.

Translation fees are non-refundable once translation work has been completed. If a translation error attributable to our translation service is identified, Porchlight Group Apostille will provide a correction at no additional charge when notified within five business days of delivery.

No Legal Advice: Porchlight Group Apostille is a document authentication and processing company and is not a law firm. Information provided through our website, communications, consultations, forms, guides, or staff is provided for general informational and document-processing purposes and does not constitute legal advice.

Clients should consult a qualified attorney, immigration professional, tax professional, foreign authority, embassy, consulate, or other appropriate professional when legal or jurisdiction-specific advice is required.

Website Accessibility: Porchlight Group Apostille is committed to providing reasonable access to our website, online forms, service information, and digital resources for individuals with disabilities. We continually work to improve the accessibility and usability of our website and use recognized accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG), as a reference in our ongoing accessibility efforts. While we strive to make our website accessible to the widest possible audience, some features, content, third-party platforms, integrations, or technologies may not always be fully accessible or may be outside of our direct control.

If you experience difficulty accessing any portion of our website, completing an online form, requesting a quote, uploading documents, or obtaining information about our services, please contact Porchlight Group Apostille at (860) 255-8110 or through the contact options available on our website. Please identify the webpage, form, or feature you are having difficulty accessing and describe the assistance you need.

We will make reasonable efforts to provide the requested information or service through an accessible alternative when reasonably available and to address accessibility concerns brought to our attention.

Porchlight Group Apostille & Global Documents continues to review and improve the accessibility of its website as technology, accessibility practices, and our services evolve.

Limitation of Liability: To the fullest extent permitted by applicable law, Porchlight Group Apostille shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services, including delays, missed deadlines, lost opportunities, shipping delays, government processing delays, or rejection of documents by third parties.

Except where otherwise required by applicable law, any liability of Porchlight Group Apostille arising from a particular service shall not exceed the amount paid by the client for the service giving rise to the claim.

Governing Law: These Terms and Conditions are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute arising from these Terms and Conditions or services provided by Porchlight Group Apostille & Global Documents shall be handled in accordance with applicable law.